• their overall satisfaction with the web site
  • their overall satisfaction with the design and layout
  • the ease with which specific tasks were completed
  • the ease with which specific information was found
  • whether navigation labels, page titles, headings, and other terms were easy to understand and accurate
  • whether icons and other images were helpful and easy to understand
  • whether downloadable items downloaded quickly and satisfactorily
  • whether password-protected areas were easy to log into and use
  • whether errors occurred, and, if they did, whether appropriate and helpful error messages were encountered
  • whether product information was sufficient, or there was too little or too much information
  • the ease with which they completed ecommerce transactions
  • whether or not the user would return to the web site
  • whether or not the user would recommend the web site to others
  • what is your overall satisfaction with the web site?
  • what is your overall satisfaction with the design and layout?
  • were you able to complete tasks easily?
  • were you able to find specific information?
  • are navigation labels, page titles, headings, and other terms were easy to understand and accurate?
  • are icons and other images were helpful and easy to understand?
  • are downloadable items downloaded quickly and satisfactorily?
  • are password-protected areas were easy to log into and use?
  • did any errors occurred, and, if they did, whether appropriate and helpful error messages were encountered?
  • was product information sufficient, or there was too little or too much information?
  • were you able to complete an ecommerce transactions?
  • would you would return to the web site?
  • would recommend the web site to others?
  • suggested improvements?

Just to let you know, this page was last updated Tuesday, Dec 11 18